Right of revocation
5.1 tosag grants you a voluntary, 30-day right of return on the correspondingly marked articles. You have 30 days after receipt of the goods to test and try out the goods, as is possible and usual in a shop. The time limit for returning the goods is only observed by timely return of the shippable goods, as far as applicable in original packaging, by post. The date of the postmark is valid. Please also state your order number, as well as the item number and the number of items to be returned.
A prerequisite for exercising the voluntary right of return is, however, that you return the goods complete, in their original condition, intact and without damage in the original sales packaging. You have the opportunity to inspect the goods for functionality and characteristics, to try them out and test them accordingly, as is possible and usual in a retail store ("?testing"). If the item is used beyond this inspection and if this results in deterioration and damage to the object of purchase, tosag reserves the right to refuse to take back the goods subsequently damaged by the buyer. We would like to point out that within the scope of the voluntary right of return, you bear the transport risk when returning the goods. The voluntary right of return does not apply to the purchase of gift vouchers.
5.2 If you are only able to return or surrender the goods received in a deteriorated condition, you must compensate us for the loss in value.
5.3 A right of return is excluded in the case of individually manufactured articles and articles not kept in stock and specially procured for the buyer.
5.3 The return takes place at the expense and risk of the buyer.
5.4 In the event of a legally valid exercise of the right of return, we will refund or credit any payments already received after receipt of the goods.